Affected by coronavirus (COVID-19)- 27/3/20

The following has Information and services to help you if you’re affected by coronavirus (COVID-19)

If you need a payment – coronavirus (COVID-19)- 27/3/20

You may get help from the Australian Government if you or your family are affected by the coronavirus pandemic.

Visit the following link to learn more:


Coronavirus (COVID-19) information for cleaning staff- 16/3/2020

The information sheet attached below is for hotels and hotel staff but is also relevant for the cleaning industry. It will address the following questions that you may have:

  • can I go to work?

  • I am an employer – what should I tell my staff?

  • what is this virus?

  • what are the symptoms?

  • how is the virus spread?

  • for how long can a person spread the infection to other people?

  • who is most at risk of a serious illness?

  • what if I have already returned to work but should have been isolated?

  • how can we help prevent the spread of the virus?

  • can hotel patrons bring in the virus?

  • what if hotel patrons need to self-isolate?

  • is it safe to clean?

  • what if a patron becomes ill?

  • more information


Accessing your payment summary or income statement

How you get your end of financial year information from your employer showing your earnings for the year (also known as a payment summary or income statement) depends on how your employer reports your income, tax and super information to us. You will be provided with either:

  • An income statement – if your employer reports your income, tax and super information to us through Single Touch Payroll (STP) they are no longer required to give you a payment summary, this information will be made available to you through ATO online services via myGov and finalised by 31 July.

  • A payment summary – if your employer is not yet reporting through STP they will continue to provide you with a payment summary by 14 July (as they do now).

Your employer will let you know if they won't be giving you a payment summary this year. You should talk to your employer if you are unsure how they will be providing this information to you.

If you have more than one employer, you may receive both a payment summary and an income statement. You will need to check that income from your payment summaries is included in your return. This information may be pre-filled for you or you might need to enter it manually.